More About the
- Out of warranty units needing repairs
- Units not covered by the original manufacturer warranty
- Units needing the batteries replaced
What Is Covered?
- Battery replacement
- Parts covered by the original manufacturer warranty
- Internal circuitry and software replacement
- External hardware
What Isn't Covered?
- Damage due to malicious intent or neglect
- Glass and accessories
- Cosmetic Damage
- Liquid damage
After your purchase, simply contact our Customer Service Department with your order number via Email or calling Toll-Free to 1-800-336-7224. Our friendly representatives will issue an RMA number and provide return instructions.
Please review the guidelines for returning your vaporizer at www.davincivaporizer.com/returns. Failure to adhere to these guidelines will result in the package being returned to sender.
Once received, our engineers will inspect and either repair or replace the vaporizer unit within 3-5 business days and ship it back to the return address provided.
Important: No Refunds on Extended Warranty Purchases