All returns must be accompanied by a Return Authorization Number (RMA), processed by our fantastic Customer Service Department. Items returned without a RMA number, will not be processed.
We hope that you're pleased with your new DaVinci product, however we do understand that you may need to return goods to us. Please note that if you purchased your DaVinci product through an authorized distributor, all sales are final, and you must contact their customer service for any returns. This return policy applies only to purchases made directly through davincivaporizer.com. If you find that your DaVinci product is faulty on arrival, then you are entitled to a replacement or a refund within 14 days from the date of purchase. Please contact us for returning guidelines. Custom Designed Ascent units are only entitled to a replacement or refund within 14 days of the date of purchase.
If your DaVinci product that was purchased from the davincivaporizer.com website becomes faulty after delivery, we strongly recommend that you contact us directly for a warranty replacement. This is often the quickest way to have a fault resolved. You can view our warranty policy here. Where any faulty goods are to be returned to us, then please contact us for returning guidelines.
If you discover that your DaVinci product purchased from the davincivaporizer.com website is visibly damaged on arrival, please contact us within 7 days with details of the damage. This will help us considerably in raising the matter with our appointed courier. Once the damaged goods have been received back into our warehouse, then we will replace them. Please contact us for returning guidelines.
If you receive goods purchased from the davincivaporizer.com website that differ from those ordered, then we strongly recommend that you notify us as soon as possible for returning guidelines.
In the event that your order from the davincivaporizer.com website was duplicated by mistake, then please notify us as soon as possible for returning guidelines.
Please get in touch with our Consumer Relations Team at 800-336-7224 EXT. 601. We will take you through our troubleshooting process to see if your issue can be resolved.Step 2
If the troubleshooting steps we go through do not resolve your issue, and your unit is still under the 2 year warranty period, we will be more than happy to assist you by issuing you an RMA (Return Merchandise Authorization). We will send the RMA number to your email address. You will need to send the malfunctioning unit back to us, with proof of purchase from an authorized reseller. We will test your unit and verify the warranty.
Please clean your device thoroughly. Your unit will be traveling through a carrier service, which can be inspected at any point, leaving you legally responsible for any residual substances found.
Send back unit and charger only.
We are going to need the tracking number of your return from (USPS, FEDEX, UPS, etc). Once you have acquired a package tracking number, make sure to email us the tracking number as soon as possible. (Note: When shipping back, if asked for description (Electro Thermic Appliance), value of unit ($10.00), this will help move your package from customs a lot faster). Do not send your unit to us until we issue you an RMA number.
Once we receive your unit, we will get back in contact with you and advise you that your unit has been received. Your unit will be tested, and if deemed faulty, we will then send you a replacement unit to the address you provide.
You will be responsible for shipping to us (we suggest you insure the package and record the tracking number). We will cover the cost of shipping for your replacement unit back to you. If international, customs and duties fees may be incurred and are the responsibility of the buyer.
If you have any additional questions or concerns regarding your purchase, feel free to Contact Us or call us at 800-336-7224 EXT. 601.