Is your Ascent Vaporizer out of warranty? To continue to provide exceptional service to our customers, DaVinci offers an extended 6 MONTH warranty service for Ascent Vaporizer units.
More About the DaVinci Vaporizer Extended Warranty
- Out of warranty units needing repairs
- Units not covered by the original manufacturer warranty
- Units needing the batteries replaced
What Is Covered?
- Battery replacement
- Parts covered by the original manufacturer warranty
- Internal circuitry and software replacement
- External hardware
What Isn't Covered?
- Damage due to malicious intent or neglect
- Glass and accessories
- Cosmetic Damage
- Liquid damage
After your purchase, simply contact our Customer Service Department with your order number via Email or calling Toll-Free to 1-800-336-7224. Our friendly representatives will issue an RMA number and provide return instructions.
Please review the guidelines for returning your vaporizer at www.davincivaporizer.com/returns. Failure to adhere to these guidelines will result in the package being returned to sender.
Once received, our engineers will inspect and either repair or replace the vaporizer unit within 14 business days and ship it back to the return address provided.
Important: No Refunds on Extended Warranty Purchases
Ascent Vaporizer Extended Warranty Reviews
Sometimes you buy a great product but the customer service is horrible and sometimes its vise versa but with the DAVINCI company you get both an AMAZING high quality vaporizer And AMAZING customer service. From the original davinci to my still used ascent the davinci team has always had my back when it comes to warranty issues i highly recommend any of the davinci products and i highly recommend the extended warranty it is such a life saver, Thanks Davinci Team.
I don't write reviews to often, usually when I do it's because I've had an awful experience or an amazing experience. In this case mine is the latter, I have nothing but good things to say. First off the Ascent was an awesome peice of equipment but I had charging issues after having the unit 3 years or so. I purchased this extended warranty and like most all the other reviewers I am getting a brand new unit shipped to me (the IQ since Ascent is discontinued). This company has very speedy response times to emails, most of the time I have a response in a few hours (unlike some companies that are 24-48hrs all the time). Emails are very informative and clear to the point. Again wouldn't hesitate to recommend the vapourizers here and would definitely recommend the extended warranty if you have a problem. Like ask yourself this, how many companies would allow you to buy an extended warranty AFTER the point of sale and then replace it with a brand new unit. Most companies you have to buy extended warranty when making the initial purchase and some will allow you a grace period of like maybe 2 weeks. Seriously 3 years after my purchase and I was able to buy an extended warranty, that is unheard of. Just Awesome!!!!!
Very good service. So helpful
Emailed back and forth with Tim. He was super helpful and accommodating. Took them a bit longer than originally stated to repair and reship my vape. But at the end of day, my vaporizer is being replaced and that is what matters. Does it suck that I had to pay an extra $50? Yeah it does, but the ascent is a great vape so I don't mind paying that fee once.
Side note: the style is different from the one I initially ordered. But as long as it works like it should and is under another 2 year warranty, the style doesn't matter.
At first this warranty seemed too good to be true. In the end, it exceeded my expectation. After years of use, our Ascent just died. I was able to buy the warranty and all I had to do was send the piece in. She was unfixable and within three weeks a new one arrived and of course, is working great. This type of customer service puts DaVinci above and beyond all others. Truly wonderful...thank you again and again!
Appreciate the extended warranty service for this product. Great service and communication.
This is a great avenue to maintain your device after the original warranty runs out. I love my Davinci Ascent and with the warranty they will repair it without me having to buy a new one.
Great customer service, rapid repair and return.
I broke it, they replaced it. Me so happy. Thank you all who helped me!