More About the
- Out of warranty units needing repairs
- Units not covered by the original manufacturer warranty
- Units needing the batteries replaced
What Is Covered?
- Battery replacement
- Parts covered by the original manufacturer warranty
- Internal circuitry and software replacement
- External hardware
What Isn't Covered?
- Damage due to malicious intent or neglect
- Glass and accessories
- Cosmetic Damage
- Liquid damage
After your purchase, simply contact our Customer Service Department with your order number via Email or calling Toll-Free to 1-800-336-7224. Our friendly representatives will issue an RMA number and provide return instructions.
Please review the guidelines for returning your vaporizer at www.davincivaporizer.com/returns. Failure to adhere to these guidelines will result in the package being returned to sender.
Once received, our engineers will inspect and either repair or replace the vaporizer unit within 14 business days and ship it back to the return address provided.
Important: No Refunds on Extended Warranty Purchases