IQ Warranty

Manufacturer's Warranty for IQ Vaporizer

Organicix, LLC. warrants the DAVINCI IQ® against defects in materials and workmanship under normal use for a period of up to ten (10) years from the date of retail purchase from an authorized DAVINCI retailer. This warranty is applicable to the original purchaser and is nontransferable.

This warranty is only valid and enforceable in the country where you purchased the product provided that Organicix, LLC has intended the product for sale in that country.

Proof of purchase must be provided prior to warranty service being provided. Please retain your receipt and upload it during product registration (www.davincivaporizer.com/product-registration).

If a covered defect arises and a claim is received within the Warranty Period, at its option and to the extent permitted by law, Organicix, LLC will either (1) Repair the product defect, or (2) Exchange the product with a product that is new or is a functionally equivalent product. All devices approved for warranty support must be returned to and received by a DAVINCI facility before a replacement will be issued. Customer is responsible for bearing the cost of freight in order to receive warranty support.

The Limited Warranty does not apply to normal performance degradation of batteries, accessories, wear and tear of hinges, mouthpiece, or neglecting to adhere to cleaning instructions. Please contact the DAVINCI support team to learn more about replacement batteries or extended repair Service.

Exclusions and Limitations

The Limited Warranty applies only to products manufactured by Organicix, LLC. that can be identified by the "DAVINCI" trademark, trade name, or logo affixed to them and purchased at an authorized retailer, serviced by an authorized DAVINCI distributor.

The Limited Warranty does not apply to any non-DAVINCI products.

This warranty does not apply to (a) damage caused by accident, abuse, misuse, flood, fire, earthquake, acts of piracy, or other external causes; (b) damage caused by operating the product outside the permitted or intended use as described by DAVINCI; (c) a product or part that has been modified to alter functionality or capability; (d) cosmetic damage, including but not limited to scratches, dents, drops, and broken pieces; (e) any device where the serial number has been tampered with, erased or is not genuine.

Important: Warranty applies to the original end-user purchaser only and is non-transferable. Warranty does not apply should you purchase through a 3rd party reseller site such as Ebay or Craigslist. DAVINCI warranties only apply to devices purchased at any authorized retailer serviced by an authorized DAVINCI distributor. Please see our website for information on authorized resellers before purchasing.

Intentionally opening up or disassembling your device in any way will void your warranty.

Return Policy

Please carefully research the product you are interested in before purchasing. Refunds are only available for new and unopened/unused devices purchased on davincivaporizer.com within thirty (30) days. Devices purchased through an authorized retailer cannot be refunded by DAVINCI. Such transactions should be handled directly with the retailer based on their terms and conditions.

If you would like additional information about any of our DAVINCI products, please contact us. Our experienced support and tech team are happy to help you make the right decision!

Counterfeiting

The fight against unauthorized sales and counterfeiting is a long-term commitment to quality and service by DAVINCI. We are dedicated to ensuring our customers receive the modern technologies, beautiful design and world-class support that encompass our brand.

We advise consumers to be cautious when purchasing devices from unauthorized resellers as the quality, reliability, and safety of these products is uncertain and in some cases, may expose the user to serious dangers not encountered with genuine DAVINCI products.

DAVINCI has a devoted team to actively pursue and investigate unauthorized resellers and counterfeiters in an effort to protect customers. While DAVINCI would like to help the victims of counterfeiting we’re not able to reimburse money used to purchase infringing goods since such goods were not bought from DAVINCI, nor do we assist with the resolution of disputes, including assistance with PayPal or credit card refunds.

Contact DAVINCI support to learn more about authorized dealers, as any product purchased outside of our exclusive sales network runs the risk of being counterfeit and is not under warranty.

Limitation of Liability

This warranty is your sole and exclusive remedy against Organicix, LLC and Organicix, LLC’s sole and exclusive liability in respect to defects. This warranty replaces all other Organicix, LLC warranties and liabilities in regard to the DAVINCI IQ whether oral, written, statutory, contractual, in tort or otherwise, including, without limitation, and where permitted by applicable law, any implied conditions, warranties or other term as to the satisfactory quality or fitness for purpose.

To the extent permitted by applicable law(s), Organicix, LLC does not assume any liability for any loss of profit, loss of use of products, functionality, loss of business, loss of contracts, loss of revenues, loss of savings, increased cost or expenses, consequential loss or special loss or damage. Organicix, LLC’s liability shall be limited to the purchase value of the product.