RETURN AND EXCHANGE POLICY

At DaVinci we want you to be thrilled with your order and we are proud to offer a 100% 14-day satisfaction guarantee! We strongly recommend that you do your research prior to making a purchase. However, if for any reason you are not satisfied with your purchase, just reach out to us within 14 days of delivery and we will be happy to help you process a return or exchange.

MISSING / DAMAGED ITEMS:

Any packages containing damaged or missing items must be reported to us within 72 hours of the delivery date.

RETURN POLICY:

  • You must contact us within 14 calendar days from the original delivery date to initiate a return.
  • Product(s) must be new in the box to receive a full refund. Product(s) that are lightly used can be returned for store credit or a refund less a 15% restocking fee. Refunds and store credits are only for the product price including taxes paid by you at the time of your purchase and do not include shipping costs which will be deducted from the total refund.
  • This policy does not apply to in store purchases and can only be redeemed directly for orders placed on DaVinci, not through a retail store or any other online retailer. This policy does not apply to sale items, all items sold at a discount are final. You must have an online order number for all returns and/or exchanges.
  • Returns will not be processed if the conditions of our Return Policy are not fully met. We reserve the right to refuse or deny any return and may request additional information as a condition of the return.

RETURN INSTRUCTIONS:

  • Submit a request via our Contact Form and obtain a Return Authorization number. This will be emailed to you once the request has been approved.
  • Once received, write the provided Return Authorization number on all sides of the packaging being returned.
  • Address the package according to the instructions that were sent to you via email.
  • Please allow 14 business days for the processing of your return once it has arrived at our facility.

Please note that we are not responsible for items sent to us without an RA number. The customer is responsible for all return shipping costs. We strongly recommend you purchase shipping insurance as we are not liable for any product(s) that are lost or damaged during shipment.

For all product returns, the product must be safely secured in the package such as by using the original packaging material or by using bubble wrap or similar supplies to protect the product from damage during shipment. All accessories and product component parts must be returned with the product(s) being returned. If a free item was included with the order as part of a promotion, DaVinci reserves the right to deduct the value of this promotional item from any refund provided.

NOTICE:

DaVinci reserves the right to amend this Return Policy at any time by posting the amended terms on this page. As well, DaVinci and its affiliates reserve the right to refuse a return for any reason.

DEVICE ISN'T PRODUCING VAPOR

Vapor is less dense than smoke, so you won't see as much when you exhale. This is especially true during the first few draws. The goal is for the body to absorb the majority of it. Generally, if the material is changing color and you taste the vapor, it is working. Follow the steps below to confirm your device is charged and cleaned. Then review the recommended packing and drawing methods to ensure a steady flow of vapor!
1
Charge
Confirm the device is fully charged. New batteries need to charge 8 full hours or they may not work to full capacity.
2
Clean
Clean all areas of the device. Daily maintenance is the key to preventing clogs and reduced vapor production.
3
Herb Grind and Fill
If the battery is fully charged and all connection points and airways are clean, the method of herb grinding and filling is the final step to ensure great vapor production.
  • Herb Grind
    Medium grind works best. Anything too fine will not produce vapor.
  • Herb Type
    Different herbs produce different amounts of vapor, including different strains of the same herb.
  • Oven Fullness
    Fill to the top, but not past the white oven line.
  • Oven Density
    Pack the herb semi-loosely and gently tap it down with a fingertip.
  • Vaping Temperature
    Different herbs require different temperatures. For the best vapor quality, start at 380° fahrenheit and increase from there.
4
Heat and Draw
Heat the device to the desired temperature, wait 15 seconds, and take a slow draw. This compares to blowing air on a flame: too much will blow it out, but a steady stream maintains it.
  • Mouthpiece Notes
    With the flat mouthpiece, make sure the silicone gasket is not upside-down. This is a common mistake. If using the extended mouthpiece without success, remove it and test with the flat mouthpiece first. The airpath holes will regulate the draw.
  • Ascent or IQ Series
    Glass spacers can be used in the oven to increase vapor production.

  • Sticky material with a higher moisture content requires more heat and produces less vapor. It is helpful to stir it midway through the session with the metal pick.

CLEANING YOUR DEVICE

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IQ2
How to Clean the IQ2 Vaporizer

IQ2 - Air Dial
From the bottom, place alcohol directly on the dial and work it clockwise and counterclockwise to help loosen the dial and work the alcohol in between the spaces of the dial.