SHIPPING RATES AND POLICIES 

Most orders placed before 10am PST will be shipped by the next business day.  

Shipping cost will be calculated at check-out with two methods available and will be shipped by USPS.

  • Standard - ETA 2-5 Business Day
  • Expedited - ETA 1-3 Business Day 

Please Note: This option will not be available for any PACT ACT item i.e ARTIQ Products 

 

Shipping Restrictions and Information for DaVinci ARTIQ Cartridge Vaporizer: 

 

Please note that the DaVinci ARTIQ Cartridge Vaporizer falls under a regulatory classification that prohibits shipment through major carriers, including USPS. We are committed to getting your order to you as swiftly as possible, but please anticipate a delivery window of up to 2-3 weeks through a third-party carrier.  

 

While we subsidize most of the shipping cost, a charge of $9.99 will be occurred at checkout for the ARTIQ and/or ARTIQ accessories. Please be aware that all ARTIQ orders will mandate an adult signature upon delivery to ensure safe receipt of purchase.  

  • IMPORTANT: A valid contact # added to the shipping information is recommended as if the carrier is not successful at the delivery and can not contact the recipient the order will be returned to sender, and unable to be re shipped. The order will be refunded minus the shipping cost and a new order will need to be placed.  

 

We are consistently expanding our shipping reach for the ARTIQ and ARTIQ accessories, there are some zip codes that our 3rd party carriers cannot deliver to at this time. We apologize for the inconvenience, and we are always working to expand our delivery options.   

 

TRACKING: 

Upon the shipping an order, a tracking number will be sent to the email address provided at checkout. 

  • ARTIQ tracking we do our best to update customers with the tracking from the 3rd party carrier once it is in the final mile of transit.  

DEVICE ISN'T PRODUCING VAPOR

Vapor is less dense than smoke, so you won't see as much when you exhale. This is especially true during the first few draws. The goal is for the body to absorb the majority of it. Generally, if the material is changing color and you taste the vapor, it is working. Follow the steps below to confirm your device is charged and cleaned. Then review the recommended packing and drawing methods to ensure a steady flow of vapor!
1
Charge
Confirm the device is fully charged. New batteries need to charge 8 full hours or they may not work to full capacity.
2
Clean
Clean all areas of the device. Daily maintenance is the key to preventing clogs and reduced vapor production.
3
Herb Grind and Fill
If the battery is fully charged and all connection points and airways are clean, the method of herb grinding and filling is the final step to ensure great vapor production.
  • Herb Grind
    Medium grind works best. Anything too fine will not produce vapor.
  • Herb Type
    Different herbs produce different amounts of vapor, including different strains of the same herb.
  • Oven Fullness
    Fill to the top, but not past the white oven line.
  • Oven Density
    Pack the herb semi-loosely and gently tap it down with a fingertip.
  • Vaping Temperature
    Different herbs require different temperatures. For the best vapor quality, start at 380° fahrenheit and increase from there.
4
Heat and Draw
Heat the device to the desired temperature, wait 15 seconds, and take a slow draw. This compares to blowing air on a flame: too much will blow it out, but a steady stream maintains it.
  • Mouthpiece Notes
    With the flat mouthpiece, make sure the silicone gasket is not upside-down. This is a common mistake. If using the extended mouthpiece without success, remove it and test with the flat mouthpiece first. The airpath holes will regulate the draw.
  • Ascent or IQ Series
    Glass spacers can be used in the oven to increase vapor production.

  • Sticky material with a higher moisture content requires more heat and produces less vapor. It is helpful to stir it midway through the session with the metal pick.

CLEANING YOUR DEVICE

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IQ2
How to Clean the IQ2 Vaporizer

IQ2 - Air Dial
From the bottom, place alcohol directly on the dial and work it clockwise and counterclockwise to help loosen the dial and work the alcohol in between the spaces of the dial.