DEVICE ISN'T PRODUCING VAPOR

Vapor is less dense than smoke, so you won't see as much when you exhale. This is especially true during the first few draws. The goal is for the body to absorb the majority of it. Generally, if the material is changing color and you taste the vapor, it is working. Follow the steps below to confirm your device is charged and cleaned. Then review the recommended packing and drawing methods to ensure a steady flow of vapor!
1
Charge
Confirm the device is fully charged. New batteries need to charge 8 full hours or they may not work to full capacity.
2
Clean
Clean all areas of the device. Daily maintenance is the key to preventing clogs and reduced vapor production.
3
Herb Grind and Fill
If the battery is fully charged and all connection points and airways are clean, the method of herb grinding and filling is the final step to ensure great vapor production.
  • Herb Grind
    Medium grind works best. Anything too fine will not produce vapor.
  • Herb Type
    Different herbs produce different amounts of vapor, including different strains of the same herb.
  • Oven Fullness
    Fill to the top, but not past the white oven line.
  • Oven Density
    Pack the herb semi-loosely and gently tap it down with a fingertip.
  • Vaping Temperature
    Different herbs require different temperatures. For the best vapor quality, start at 380° fahrenheit and increase from there.
4
Heat and Draw
Heat the device to the desired temperature, wait 15 seconds, and take a slow draw. This compares to blowing air on a flame: too much will blow it out, but a steady stream maintains it.
  • Mouthpiece Notes
    With the flat mouthpiece, make sure the silicone gasket is not upside-down. This is a common mistake. If using the extended mouthpiece without success, remove it and test with the flat mouthpiece first. The airpath holes will regulate the draw.
  • Ascent or IQ Series
    Glass spacers can be used in the oven to increase vapor production.

  • Sticky material with a higher moisture content requires more heat and produces less vapor. It is helpful to stir it midway through the session with the metal pick.